Funeral Service

Preparing for the service.

Spending Time With Your Loved One

Many families find comfort in spending quiet moments with their loved one before the service. You might choose to place a small gift or photograph on—or inside—the coffin or casket. This is entirely your decision, and we’re here to discuss options and guide you through every step.

Confirmation Call

The day before the funeral, a member of our team will phone you to confirm the final details and timing. This call ensures everything is in place and gives you a chance to share any last‑minute instructions.

On the Day of the Service

After all the planning, it’s natural to feel emotionally and physically drained when the day arrives. Knowing what to expect—and how you can prepare—will help you conserve energy, participate fully, and focus on your grief and remembrance.

When to Arrive

If a viewing is scheduled, guests usually begin arriving about 30 minutes before the service starts. You are welcome to come earlier to meet with our staff and greet attendees as they arrive.

Seating

Family members usually have reserved seats—typically the front rows. Our staff will guide other guests, especially anyone needing assistance, to appropriate places.

Transport to the Cemetery

If a burial follows the service, transport will be needed from the venue to the cemetery. When you’ve arranged vehicles through us, we’ll direct you to them afterward. If you’re driving in cortege behind the hearse, we’ll explain the route and any traffic guidelines.

At the Cemetery or Crematorium

Everything will be prepared when you arrive. Seats are again reserved for close family and elderly guests. After the committal, you may leave at your own pace and head to any planned gathering or wake.

Refreshments and Gathering

Post‑service refreshments provide a chance to reunite with relatives, share memories, and celebrate the life of your loved one—often serving as an informal family reunion.

Writing a Eulogy

When writing a eulogy, the most important thing is to be honest and heartfelt. Focus on capturing the true essence of the person—who they were and how they impacted others.

You can take a chronological approach, recounting their life from beginning to end, or choose a more personal style using stories and memories that reflect their character.

Consider these prompts to help guide you:

  • How did you meet, and what brought you close?
  • What were their proudest achievements or passions?
  • What did you love or admire most about them?
  • Did they have a sense of humour or quirks that made you smile?
  • What were their favourite things—places, shows, routines?
  • How will they be remembered by others?
  • What will you miss the most?

There’s no “right” way to write a eulogy—just speak from the heart.

Delivering a Eulogy

Speaking at a funeral can be more daunting than writing the eulogy itself. Public speaking is challenging under any circumstance and doing so while grieving adds another layer of difficulty. Feeling nervous is entirely natural. Remember, being asked to deliver a eulogy is a profound honour, reflecting the deep respect others have for your relationship with the deceased.

Here are some practical tips to help you through the experience:

  • Practice ahead of time: Rehearse your speech several times in the days leading up to the service.
  • Connect with the audience: Make gentle eye contact with a few familiar faces to stay grounded and include them in the moment.
  • Speak slowly and breathe deeply: This steadies your nerves and ensures clarity.
  • Keep tissues and water nearby: They can be invaluable if emotions surface.
  • Pause if needed: If you become overwhelmed, take a moment to breathe. If you’re unable to continue, it’s okay to hand over to your nominated backup.

Remember, no one expects perfection—they’re listening with love and understanding.

Get In Touch

We can arrange a personal discussion with the family or executor at the family home or other suitable location anywhere in Melbourne; or at one of our branches.